General Terms and Conditions

Everything you need to know about your experience can be found within our brochure Click Here to find out more

Our operational season currently runs on weekends from early May through until early October, however we will be expanding to weekdays very soon! Our weekend hours are from 10:00am when the first set of boats leave until 17:30pm when the last set of boats return to the marina. We run on a very efficient hour by hour schedule, we want to maximise everyone’s experience so every minute counts! Therefore, we ask that all participants arrive at least half an hour before their booked slots in order to sign in, register and complete all the necessary safety paperwork and receive a full safety briefing from the shore crew and the skippers. Due to the importance we place on staff and customer safety, we operate a 10 minute cut off time for late arrivals. Customers arriving 10 minutes before their allocated slot will not be able to participate at that given time as the necessary safety procedures cannot be completed in less than 10 minutes.

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The majority of our experiences are suitable for almost anyone from 8 to 70 years old (under 16s will need to be with parents or guardians) except the Thunderbolt experience which is only suitable for adults 18+. Disabled access is limited please contact us to discuss requirements.

Our experiences require the use of safety equipment and can often put the body through rapid movement and acceleration, the following participant restrictions apply to ensure everybody’s safety. Any queries regarding the below guidelines can be directed to the event manager on the day. If you know that you do not meet any of the below restrictions, please do not book as you will not be able to go! On arrival all participants are asked to sign a medical disclaimer to agree that they meet the below restrictions.

Maximum waist size of 140cm (This is the maximum safe size of our lifejackets)

Recommended maximum weight of 18 stone however as long as you are fit, flexible and an agile this weight limit may not apply.

Minimum age: 8 (under 18’s need to be accompanied by a participating adult)

All experiences are unsuitable for pregnant women or anyone currently suffering from medical issues involving the back / spine, neck, legs or heart.

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On the day of your trip, please bring / wear the following;

Comfortable clothing for the weather e.g. shorts + T shirt / jeans + jumper

Closed toe soft shoes / trainers with good grip

A change of clothes + Spare shoes

Sunglasses / goggles



Refunds

We are happy to make refunds on unbooked vouchers bought direct from Saber Powersports within 14 days of purchase.

Please be aware that you cannot cancel a booking and it cannot be transferred within 28 days of the event. The administration cost of transferring a booking prior to the 28 days is £35.00. If the holder of the gift voucher wishes to upgrade their voucher to a another type of experience they may do so by paying the difference. There is no administration charge for doing this. It is the drivers responsibility to arrive on time to complete the experience. We are unable to wait for late arrivals and if the health and safety briefing is missed or has started the driver will not be allowed to participate. All bookings are final and no refund will be given. We do offer cancellation safeguard for £20 per booking that will cover one cancellation for illness, death of a close family member, and breakdown/flight delay. In all instances proof is required before rebooking (i.e... doctors sick note copy of breakdown report from relevant recovery agency).

Sometimes we have to cancel an experience for reasons beyond our control, such as the weather or mechanical breakdown. We will do our best to notify you as soon as possible and do everything we can to offer an alternative date or time. We regret that, in these circumstances, Saber Powersports Ltd is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled experience.

Session Lengths

Session lengths are approximate, vary from venue to venue and are given simply as an indication of the time you will spend at the venue. Unless stated otherwise, you will usually be taking turns with other people and there may be waiting time involved. We give itineraries as a guide only and the running order of an event may change.

The Weather

All our experiences are dependent on the weather and we advise you to call to check the weather before setting out. If your experience is cancelled due to the weather you will be able to re-book, but your re-booked experience remains subject to weather conditions.

Availability

All our experiences are offered subject to availability. We will do our best to secure your preferred choice of dates. To help us, please book as early as possible, preferably at least 28 days in advance or further for peak dates such as weekends or holiday periods. Bookings are not confirmed until you receive confirmation in writing from us. For some experience vouchers we may ask you to return the original certificate to us before we can confirm your booking. You should not make any arrangements in connection with the experience until you have received your booking confirmation.
Where certain powerboats are not available due to mechanical breakdown or weather conditions, we reserve the right to make reasonable substitutions on the day. If this is not possible we reserve the right to cancel the experience at short notice.

Inclusivity

We welcome the participation of disabled people in our experiences, though we recognise that certain experiences may present difficulties for those with disabilities. We are committed to ensuring that disabled customers are given every opportunity to participate, so we ask that you tell us about any relevant disability at the time of ordering. This enables us to do our best to meet the participant?s particular needs. We will be happy to provide information about the disabled facilities available at our venue.

Complaints

We welcome your feedback on all of our experiences. If you have a problem or complaint on the day, please bring it to the attention of the experience manager at the Marina as soon as possible, so that they have a chance to put matters right. If your problem is not resolved on the day, please contact us. In general, we consider it unreasonable if you take no action during an event, but then make a complaint at a later date.

Other Terms and Conditions

All prices quoted in our promotional literature and on our website include VAT where applicable and are correct at the time of publication. We reserve the right to increase the price of any experience without notice. You will be notified of any price increase before you place your order.

Please note our experiences are not suitable for those with a back, neck or heart complaints or for pregnant women. Please wear jeans or shorts and training or boat shoes. Please also bring a change of clothes- just in case.